Dear Visitor,

We’ve moved! Starting May 31, 2018, all traffic will be redirected to our new website at www.naccho.org. If you have any questions concerning this update, please contact our IT support team at support@naccho.org.

Print this page Print This Page

Email this page E-Mail This Page

Bookmark and Share

Northampton Health Department and Quabbin Health District (MA)


Full-Time Equivalents (FTEs): 3.5 & 4.5 (respectively)

Population Served:
29,000 & 25,000

QI Techniques: Root Cause Analysis, Process Mapping

Project Overview: The Northampton Health Department (NHD) and the Quabbin Health District (QHD) serve two small communities in Massachusetts. NHD and QHD acted together as a beta test site for the Public Health Accreditation Board’s (PHAB’s) voluntary national accreditation program in 2010. As part of the beta test process, sites completed a QI project to address an area identified through their self-assessment. Their joint goal was to address citizen complaints about environmental health issues by consistently obtaining customer satisfaction data and educating consumers about LHD functions. 

Northampton Health Department & Quabbin Health District QI Project Final Report
Northampton Health Department & Quabbin Health District Storyboard
Northampton Health Department & Quabbin Health District Appendices