Dear Visitor,

You have reached the archived version of NACCHO's website. As of February 1, 2016, the content on this site will no longer be updated and may contain outdated information. To see NACCHO's most recent and updated content, please visit our new site at

If you have additional questions, please contact us at

Print this page Print This Page

Email this page E-Mail This Page

Bookmark and Share

Northampton Health Department and Quabbin Health District (MA)

Full-Time Equivalents (FTEs): 3.5 & 4.5 (respectively)

Population Served:
29,000 & 25,000

QI Techniques: Root Cause Analysis, Process Mapping

Project Overview: The Northampton Health Department (NHD) and the Quabbin Health District (QHD) serve two small communities in Massachusetts. NHD and QHD acted together as a beta test site for the Public Health Accreditation Board’s (PHAB’s) voluntary national accreditation program in 2010. As part of the beta test process, sites completed a QI project to address an area identified through their self-assessment. Their joint goal was to address citizen complaints about environmental health issues by consistently obtaining customer satisfaction data and educating consumers about LHD functions. 

Northampton Health Department & Quabbin Health District QI Project Final Report
Northampton Health Department & Quabbin Health District Storyboard
Northampton Health Department & Quabbin Health District Appendices