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Miami-Dade County Health Department (FL)

Full-Time Equivalents (FTEs): 884

Population Served:
2.4 million

QI Techniques: Root Cause Analysis, Process Mapping, Pareto Chart

Project Overview: The Miami-Dade County Health Department (MDCHD) is part of Florida’s centralized system and is the only health department serving metro Miami’s large population. MDCHD was a beta test site for the Public Health Accreditation Board’s (PHAB’s) voluntary national accreditation program in 2010. As part of the beta test process, sites completed a QI project to address an area identified through their self-assessment. MDCHD’s goal was to decrease the percentage of clients in the Family Planning clinic with wait times greater than two hours by improving the scheduling process.  

Miami-Dade County Health Department QI Project Final Report
Miami-Dade County Health Department Storyboard
Miami-Dade County Health Department Appendices

Accreditation Support Initiative (2011-2012)

Project Overview: Funded to support staffing and travel needs for the accreditation coordinator and other staff, and pay part of the PHAB application fees. The health department will be applying for accreditation by May 31, 2012.

Miami-Dade County Health Department Final Report

Documentation submitted during this initiative:

Miami-Dade County Health Department - Strategic Plan