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County of San Diego Health and Human Services Public Health Services (CA)


Full-Time Equivalents (FTEs): 524

Population Served:
3.1 million

QI Techniques:
Fishbone Diagram, Process Mapping

Project Overview:
The County of San Diego Health and Human Services Public Health Services (SDHHS) serves the urban, suburban, and rural populations of metro San Diego. SDHHS was a beta test site for the Public Health Accreditation Board’s (PHAB’s) voluntary national accreditation program in 2010. As part of the beta test process, sites completed a QI project to address an area identified through their self-assessment. SDHHS’s goal was to adapt a formal language interpretation policy for public health centers and clinics and increase staff knowledge of providing services to non-English speaking clients.

County of San Diego Health and Human Services Public Health Services QI Project Final Report
County of San Diego Health and Human Services Public Health Services Storyboard
County of San Diego Health and Human Services Public Health Services Appendices