Full-Time Equivalents (FTEs): 475
Population Served: 1,008,000
QI Techniques: Prioritization Matrix, Root Cause Analysis, Force Field Analysis, Pareto Chart
Project Overview: Austin/Travis County Health and Human Services Department (A/TCHHSD) is located in Austin, TX, and serves the urban, suburban, and rural populations in the district. A/TCHHSD was a beta test site for the Public Health Accreditation Board’s (PHAB) voluntary national accreditation program in 2010. As part of the beta test process, sites completed a QI project to address an area identified through their self-assessment. A/TCHHSD’s goal was to strengthen internal departmental communications by developing and disseminating a departmental resource packet that provides information about internal and external services.
Austin/Travis County Health and Human Services Department QI Project Final Report
Austin/Travis County Health and Human Services Department Storyboard
Austin/Travis County Health and Human Services Department Appendices
