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Organization-Wide QI: Policy and Procedures Manual for Implementing QI


This is an excellent resource for those LHDs with more advanced-level experience with quality improvement (QI) that are ready to infuse a culture of QI within the agency. The Walla Walla County Health Department in Washington published this 3-page planning and procedures manual in 2005 to establish a QI strategy to improve service delivery and program quality within the health department. Included are policies around:

  • strategic planning;
  • writing SMART objectives; and
  • program evaluation.

Primary Toolkit:

Quality Improvement Toolkit

Keyword Area:

Performance Indicators, Quality Improvement


Institutional Author:

Walla Walla County Health Department





The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.