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Building the Bridge from Data to Knowledge Management


This model practice outlines how one health department has implemented a knowledge management project. The implementation plan included:

  • Standards of practice for staff to follow for all information management activities.
  • Development and implementation of an internal Web site that is accessible to every staff person.
  • Underlying hardware and software structures such as SQL server, ARC IMS, and Crystal Enterprise.
  • An online query system for reference data that is accessible through the internal Web site.
  • Data warehouse; data dictionary; mapping tools that can be used by any staff person through the internal Web site.
  • Development and implementation of informatics competencies for all department staff.

Included are details regarding responsiveness and innovation of the program, agency and community roles, costs, elements in implementation, sustainability, and lessons learned.

Primary Toolkit:

PH Informatics Toolkit

Keyword Area:

Health Information Technology (HIT)


Institutional Author:

Lincoln-Lancaster County Health Department





The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.