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Speak First: Communicating Effectively in Times of Crisis and Uncertainty (Book)


Speak First: Communicating Effectively in Times of Crisis and Uncertainty is a proven, practical training for building the skills to delivering first messages in the early hours of a crisis. Learn what you need to know, how to sharpen your skills, and how to teach others how to master these best practices. This training was designed for two types of users: (1) Trainers who will be teaching Speak First skills to others; (2) Self-directed individuals and group learners. Those who will benefit from acquiring these skills include anyone who may have to speak to the public during a crisis. This could include public health directors, communication specialists, receptionists, on-scene responders, call center operators, elected officials, and others.
Format: Book

Primary Toolkit:

APC Toolkit

Keyword Area:

Advanced Practice Centers


Institutional Author:

Public Health-Seattle & King County Advanced Practice Center





The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.