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Tools and Templates: Guide to Communicating about Performance Improvement


As local health departments engage in performance improvement activities, including quality improvement, community health improvement planning, and accreditation preparation, they may encounter challenges communicating about the benefits of these activities. These challenges can be internal with agency leads and staff, or external with governing entities, community partners, and the public. To help LHDs overcome these challenges, NACCHO has developed a Guide to Communicating about Performance Improvement.

This easy-to-read guide is designed to help LHDs share their performance improvement stories with key audiences. The guide uses a step by step approach to help LHDs craft tailor-made messages and strategies to help build support and understanding of performance improvement with staff members before reaching out to governing bodies and the media.

Primary Toolkit:

Accreditation Preparation Toolkit

Secondary Toolkits:

Quality Improvement Toolkit

Keyword Area:

Accreditation, Communications/Messaging, Community Assessment, Quality Improvement


Institutional Author:






The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.