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Tools and Templates: Customer Satisfaction Surveys


In order to ensure that health departments are seeking input from their constituents, measure 9.1.4 A of the PHAB Standards and Measures Version 1.0 requires documentation of "a description of the process used to collect and analyze feedback from two different customer groups."

These files are customer satisfaction surveys developed by the Genesee County Health Department in Michigan. The first file is a PDF of several surveys, the remaining four files are Word Documents so health departments can edit the files to create their own surveys. 

Primary Toolkit:

Accreditation Preparation Toolkit

Secondary Toolkits:

Quality Improvement Toolkit

Keyword Area:

Accreditation, Evaluation, Quality Improvement


Institutional Author:

Genesee County Health Department




The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.