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Administrative Guidelines for Text Messaging Clients and Other Individuals


Text messaging can be an effective method for contacting individuals that are difficult to reach, and is particularly applicable when an individual is not responding to other methods of communication, such as phone calls and letters.

The Multnomah County Health Department developed these administrative guidelines for text messaging clients and other individuals. The guidelines include a general policy statement about text messaging, a list of procedures for doing so, and examples of text messages to initiate communication with clients and respond to client text messages.

Primary Toolkit:

HIV/STI Toolkit

Secondary Toolkits:

Communications Toolkit,Infectious Disease Prevention and Control Toolkit,CDC Winnable Battles

Keyword Area:

HIV/AIDS, Infectious Diseases, Sexually Transmitted Infections (STI), Social Media


Institutional Author:

Multnomah County Health Department





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