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Tools & Templates: Introduction to Quality Improvement Training


These training materials are intended for LHOs to introduce the basics of quality improvement (QI) to LHD staff. The information presented serves as a primer before delving into more in-depth information on how to use and apply QI in the agency. The following training materials have been designed to save LHOs time in preparing  materials prior to presenting to staff:

  • PowerPoint presentation - each slide contains talking points and instructions on how to tailor the presentation to each LHD
  • Presenter's guide - designed to accompany the PowerPoint, this guide provides the presenter with slide-by-slide instructions and talking points, along with additional tips to prepare
  • ABCs of PDCA paper - as a supplement, this paper provides step-by-step guidance on how to move through each phase of the Plan-Do-Check-Act (PDCA) cycle and is designed for the beginner who has just been introduced to QI concepts and techniques
  • Levy County QI storyboard - as a supplement, this handout provides a one-page graphic representation of how  the PDCA process was used to increase accurate and timely animal bite reporting
  • Osceola County QI storyboard - as a supplement, this handout provides a one-page graphic representation of how the PDCA process was used to improve the staff continuing education program

Primary Toolkit:

Quality Improvement Toolkit

Keyword Area:

Accreditation, Performance Indicators, Quality Improvement


Institutional Author:





The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.