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Influenza/H1N1 Call Triage Flowchart


This one page PDF presents an Influenza/H1N1 call triage flowchart was created by the Boston Public Health Commission. The flowchart illustrates the Prevention Team's response to requests for the following items:

  • inquiries, general information and/or questions
  • presentations, trainings, participation at events or meetings
  • educational materials, posters, and resources 
  • flu clinic requests

The flowchart highlights team members that coordinated response for each of these areas. The Mayor's Health Line was an integral part of the Prevention Team. The phone information line was available five days a week and residents could get flu information in any language.

This tool was submitted as part of an H1N1 Story from the Field. The story can be found at this link: http://www.naccho.org/topics/H1N1/h1n1story.cfm?story_id=323

Primary Toolkit:

Influenza Toolkit

Keyword Area:

Pandemic Influenza


Institutional Author:

Boston Public Health Commission





The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.