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QI Example: Genesee County Health Department Storyboard


This storyboard provides a one-page summary of how the Genesee County Health Department used the Plan-Do-Check-Act approach to implement a quality improvement (QI) project aimed at increasing the number of staff development trainings documented in a central training database.  For those ready to apply quality improvement (QI) to agency functions, this resource provides an excellent illustration of several QI tools and techniques including 5 Whys, Forced Field Analysis, Pareto Chart, Process Mapping, flow chart, and data chart.   

Primary Toolkit:

Quality Improvement Toolkit

Keyword Area:

Quality Improvement


Institutional Author:

Genesee County Health Department





The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.