Login Event Calendar Careers About NACCHO Contact Us Site Map

Dear Visitor,

You have reached the archived version of NACCHO's website. As of February 1, 2016, the content on this site will no longer be updated and may contain outdated information. To see NACCHO's most recent and updated content, please visit our new site at www.naccho.org.

If you have additional questions, please contact us at support@naccho.org.


Return to Toolbox Main.

QI Example: Genesee County Health Department


For those ready to apply quality improvement (QI) to agency functions, this resource provides an excellent example of a QI process, from beginning to end. The Genesee County Health Department (GCHD) used several QI tools and techniques (5 Whys, Pareto Chart, Process Mapping, flow chart, data chart, and Root Cause Analysis) to improve the documentation process of staff trainings. As a result of this project, the process now accurately documents an increased number of trainings and leadership development activities.


Primary Toolkit:

Quality Improvement Toolkit

Keyword Area:

Quality Improvement


Institutional Author:

Genesee County Health Department (MI)





The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.