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QI Example: Bethlehem Health Bureau


As part of a quality improvement (QI) project, the Bethlehem Health Bureau (BHB) identified data collection, processing, and maintenance as areas for improvement. By using QI techniques (Fishbone Diagram, Process Mapping, and Root Cause Analysis), the Bureau developed and piloted a quality improvement process, and, based on recommendations, implemented a modified process for data collection, processing, and maintenance throughout the Bureau. As a result, BHB now has a consistent, accurate process to collect data.

Primary Toolkit:

Quality Improvement Toolkit

Keyword Area:

Quality Improvement


Institutional Author:

Bethlehem Health Bureau (PA)





The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.