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Case Example: City of Manchester Department of Health


The City of Manchester Department of Health in New Hampshire utilized the NACCHO Local Health Department Self-Assessment Tool for Accreditation Preparation, which lead to the development of a quality improvement project aimed at strengthening the Department's communication of public health needs and priorities with elected officials.

As a result of this project, the Department has developed:

·          A Monthly Bulletin to highlight Departmental activities and critical public health priorities for dissemination to the Mayor and Board of Alderman, the School Board, and the Board of Health.

·          Additionally, completion of the Self-Assessment Tool has led to the identification of other Departmental Standards as areas for improvement, such as the formal development of a public health improvement plan. 

A sample of the Monthly Bulletin and additional information on the MDH project is available in this 10-page case example.

Primary Toolkit:

Accreditation Preparation Toolkit

Keyword Area:

Quality Improvement


Institutional Author:

Manchester Department of Health





The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.